Many factors may influence this: large emails and clients with low bandwidth or out-of-hours prioritization, greylisting on poorly-configured clients, sender's synchronizing with outbound servers only periodically, temporary DNS problems, other transient internet conditions, etc.įor OUTBOUND mail logs, if messages are not showing up here, please verify the following: Email is not an instantaneous protocol, and although most emails are pretty quick, there are no guarantees. A reasonable amount of time has passed.You May want to request to have their mail provider show the logs from their side. Make sure the sender has sent the message.
Ensure that the sender has the recipient address correctly spelled.Ensure that your MX record is appropriately pointed to the correct server.This is the default Status of everything classified as Spam, and indicates that we have halted delivery, but the message may be released.įor INBOUND mail logs, if messages are not showing up here, please verify the following: It might be a large email, or the destination server is busy, or waiting for a connection timeout. If the Status column is empty, the message is still actively being queued for the first time and its status is still being determined. The most common reason is that the destination server only allows known email addresses and a typo has been made in the local part of the recipient email address (if the typo was in the domain, it would not have reached here in the first place). This message has been rejected by the SMTP destination server for any of a large number of reasons. This could be a stuck state, or an intermediary state of a retry. After 24h of queuing the sender gets notified. The reason will be displayed in the tooltip, and may range from timeouts (server not available / firewall), to server configuration problems (the destination server's disk may be full.), etc. This message cannot be delivered right now, but will be queued for 30 days and delivery will be retried at sane intervals. This message has been accepted by the SMTP destination server, has left Proofpoint Essentials, and should be arriving at the recipient any moment now if not already (unless something is very, very wrong with the SMTP destination server - in that case the administrator of THAT server will need to be notified ASAP). Hover your mouse over the status itself to see a tooltip with more information. You can also click on the log line to bring up the Email Detail page which contains the email's which we can use as reference if you need to contact support.Īn email can have any of the following statuses: Delivered Message initially not delivered, then released. Message delivered, but end server bounced back. Message intended for delivery, has not cleared Proofpoint Essentials system.
We encourage users not to use the older features, but instead follow the False Positive/Negative reporting process. The user or admin has performed an action using an older product feature to report spam. A message log status can be defined as the following: Any If not, change the MX record and uncheck this option. When I go into that accounts MX Records the following box is already unselected: 'Use this server to handle my emails. You may also select a message Status to further refine your search. I moved my sites to a new server and just learned that one of my sites automated emails are getting stuck in the Mail Queue Administration. Up to 1000 results will be returned in a table where you can use the search tool to perform a quick filter of the result set. Logs search faster by limiting your search parameters. My message queue is not back to zero 0, all is well now, you can close this alert manually or wait for another one hour to get close it automatically.Log loading will take longer for the wider ranger of information you review.
I selected all messages, right click on them and choose “Delete (no NDR)” I select the problematic server and right click on it and choose find messages.Īll the messages which stuck in the queue was “JUNK” then i decide to remove them.
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